Automate SMS Communication with Google Forms: Send SMS Using These Steps

Sending SMS messages through Google Forms can automate the process of communication and information collection. Integrate an SMS gateway service with Google Forms to send messages based on form responses, following this article’s steps for seamless integration.

Send SMS using Google Forms:

  1. Set up an SMS gateway service: Choose an SMS gateway service that offers integration with external applications. Popular options include Twilio, Nexmo, and Plivo. Sign up for a service and follow the documentation to obtain API credentials, such as an API key or account SID.
  2. Create a Google Form:  Create a new or existing form on for sending SMS messages, and collecting phone numbers, and message content.
  3. Install Google Apps Script:  Open the Google Apps Script editor by selecting “Extensions” in the Form editor, then click “Open” to write the SMS code.
  4. Write the script: In the Apps Script editor, write the code to send SMS messages based on the form responses. The script should retrieve the phone number and message content from the form and send the SMS using the SMS gateway service. Here’s an example script that uses Twilio:
// Add the script provided in the question here

Replace "YOUR_API_KEY", "YOUR_ACCOUNT_SID", and "YOUR_TWILIO_PHONE_NUMBER" with your actual Twilio credentials and phone number. Modify the script as per your chosen SMS gateway service if necessary.

  1. Save the script: Click on the floppy disk icon or go to “File” > “Save” to save the script in the Google Apps Script editor.
  2. Close the script editor: Close the Apps Script editor tab and return to your Google Form.
  3. Test the script: Submit a form response to test if the script sends an SMS based on the provided phone number and message. Ensure that the SMS gateway service is properly configured and the script executes without errors.

By following these steps and customizing the provided script with your SMS gateway service credentials, you can automate the process of sending SMS messages through Google Forms. This integration streamlines communication and allows you to collect information seamlessly through the form.



Question: Can I use an SMS gateway service other than Twilio?

Answer: Yes, you can use other SMS gateway services like Nexmo or Plivo by modifying the script accordingly and using the appropriate API credentials provided by your chosen service.

Question: How can I customize the SMS message content?

Answer: You can customize the SMS message content by modifying the form fields and accessing the appropriate form responses in the script. Update the code to retrieve the desired information from the form and include it in the SMS message payload.

Question: Can I send an SMS to multiple recipients at once?

Answer: Yes, you can modify the script to send SMS messages to multiple recipients. Adjust the code to handle multiple phone numbers and loop through them to send SMS messages individually or in a batch, depending on your SMS gateway service’s capabilities.

Question: Is it possible to send SMS with attachments using Google Forms?

Answer: No, Google Forms does not support sending SMS messages with attachments. SMS is limited to plain text content, and attachments cannot be included in the messages.

Question: Can I schedule SMS messages to be sent at specific times?

Answer: Yes, you can enhance the script to include scheduling functionality. Implement time-based triggers in the script to send SMS messages at specific times or intervals. Refer to the Google Apps Script documentation for details on how to set up triggers.

Question: Are there any costs associated with using an SMS gateway service?

Answer: Yes, SMS gateway services typically charge for the messages sent through their platform. Review the pricing and plans of your chosen SMS gateway service to understand the costs involved.

Question: Can I track the delivery status of sent SMS messages?

Answer: Yes, some SMS gateway services provide delivery status notifications. You can leverage their APIs or webhooks to receive delivery status updates and track the success or failure of sent SMS messages.

Question: Is it possible to include dynamic content in the SMS messages?

Answer: Yes, you can include dynamic content in the SMS messages by utilizing merge tags or placeholders in the message template. Modify the script to replace the placeholders with the corresponding form response values when sending SMS messages.

Question: Can I use Google Forms to receive SMS responses?

Answer: No, Google Forms does not directly support receiving SMS responses. It is primarily designed for online form submissions. However, you can explore other services or platforms that specialize in receiving SMS responses and integrate them with your SMS gateway service.

Question: How secure is the transmission of SMS data through Google Forms?

Answer: The security of SMS data transmission depends on the SMS gateway service and the encryption protocols they employ. Choose a reputable SMS gateway service that ensures secure communication channels to protect the privacy and integrity of SMS messages.

By following these steps and incorporating SMS integration into your Google Forms, you can streamline communication, automate SMS messaging, and collect information efficiently.